Privacy

PRIVACY AND COOKIES POLICY

This is the Privacy & Cookies Policy (the ‘Policy’) of Created Education Ltd, a company incorporated under the laws of England and Wales with company number 10889843 whose registered office is Huckletree, Media Works, 191 Wood Lane, London W12 7FP (hereafter ‘Created’, ‘we’ or ‘us’). This Policy describes the ways in which Created collects and uses information about you when you use our website at https://www.created.academy/ (the “Website”), or when you apply (subject to separate terms and conditions) to participate in any of our courses (each a “Course”).

Created may change this Policy at any time and when this happens we will notify you of any changes to this Policy by noting this on the Website or, if you are enrolled on any Course, we will email you. The changes will apply to your use of the Website and/or your participation in a Course after we have notified you. If you do not wish to accept the new Policy you should stop using the Website and/or participate in the Course (as applicable). If you continue to use the Website and/or participate in any Course after the changes, your continued use of the Website and/or your participation in such Course shows us your agreement to be bound by the new Policy.

This Policy was last changed on 17 September 2018

1. ICO registration: For the purposes of data protection legislation, Created is the controller for the processing of your personal data and has registered with the Information Commissioner’s Office (“ICO”). Created’s registration number is ZA327784.

2. Information we use about you:

What information do we collect?

When do we collect this?

How do we use this information?

Our reasons

  • Name
  • E-mail address
  • Phone number
  • Details of your query

When you submit a query to us.

To answer your query or queries.

Contractual necessity

We need this information to answer your particular query or queries.

  • Name
  • E-mail address

When you subscribe to the Created toolkit or e-newsletter.

To provide you with:

  • the Created toolkit
  • resources and content we think you might like
  • our latest developments and events
  • promotional offers, discounts

Consent

You have agreed to subscribe to the e-newsletter or to the Created toolkit.

You can opt-out of our use of your information at any time by clicking “unsubscribe” within the e-mails we send to you or by e-mailing [email protected]  with the subject heading “UNSUBSCRIBE”.

  • Name
  • E-mail address

When you ask us for a Course syllabus.

To provide you with the Course syllabus.

Contractual necessity

We need this information to send you the applicable Course syllabus.

  • Name
  • E-mail address

When you apply for a Course via the Website.

To register you as an applicant for our Course and to allow you to participate in the Course.

Contractual necessity

We need this information to allow us to register you on the applicable Course and participate in such Course.

  • Name
  • E-mail address
  • Confirm that you are over 18
  • Telephone number (mobile and/or landline)
  • Work experience history
  • Places of education
  • Portfolio website links or social media handles
  • Any other details we discuss with you on the call

When you apply for the Course via the Website and agree to a call with one of the members of our team.

To register you as an applicant for our Course and to allow you to participate in the Course for its duration.

Contractual necessity

We need this information to allow us to register you on the Course and participate in the Course, including to contact you for a call with a team member to verify your identity and discuss your interest in the Course. We may also contact you, unless you confirm otherwise, by text message as well as e-mail in relation to details relating to the applicable Course.

  • Name
  • E-mail address
  • Telephone number

When you agree to participate in a taster session with us.

To provide you with various details about our taster sessions and confirm your attendance before the event.

Contractual necessity

We need this information to be able to send you details about our taster sessions.

  • Name
  • E-mail address
  • Telephone number

When you choose to download our free resources.

To provide you with the content you have requested and follow up with you to see if you need further support or information.

Contractual necessity

We need this information to be able to send you the content you have requested.

Information collected by our use of cookies and similar technologies

When you use our Website and during your participation in the Course.

To carry out administrative tasks and to help us improve the functionalities and features of the Website and the way in which the Course is run.

Legitimate interests

This personal data allows us to provide and improve the services that we offer you, including the Course.  The items of personal data collected are, limited to “technical” type data and your rights and freedoms are not outweighed by us collecting this data from you.

3. Sharing your information with third parties: Some of the information Created collects from you is passed to third parties. These third parties are:

  1. website hosting providers, including Freethought web hosting;
  2. our platform provider – Northpass;
  3. affiliate development teams and their associated office accounts such as Slack, Xero and Google Suite;
  4. storage providers such as Hubspot;
  5. marketing providers, such as Hubspot and MailChimp;
  6. certain third party analytics and cookies providers as described further in Clause 7 below;
  7. our regulator (the ICO);
  8. in anonymised form, Created may share the information with:
      1. any third party, in relation to the sale of some or all of Created’s business, or its assets, or as part of any business restructuring or reorganisation. Created will take steps with the aim of ensuring that your rights continue to be protected if your personal data is transferred under these circumstances;
      2. data aggregators and platform providers as part of an analysis of user metrics or sales performance; or
      3. law enforcement agencies in compliance with law enforcement.

4. Links to third party websites and third party adverts: Created is not responsible for the privacy policies and practices of other sites even if you access them via the Website and/or as part of your participation in any Course. You should check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

5. Security: Created has implemented technology and policies to safeguard your privacy from unauthorised access and improper use.

6. Storage and Data Retention: We store your personal data in the EEA and in the US. Where we transfer personal data outside the EEA we ensure that we have an appropriate adequacy ground to do so e.g., the EU/US Privacy Shield. We retain your personal data for as long as you are a participant in a Course, or as long as you remain opted in to Created’s Alumni community and/or remain subscribed to Created’s toolkit and newsletters. You can opt-out of our Alumni community and/or our toolkit and newsletters at any time by clicking “unsubscribe” within the e-mails we send to you or by e-mailing [email protected] with the subject heading “UNSUBSCRIBE”.

7. Cookies:

  1. What are Cookies? Cookies are small text files that are placed on your device when you use the Website and/or participate in any Course. Created’s use of cookies is detailed below. Session cookies enable you to move from page to page within the Website and/or participate in any Course and any information you enter will be remembered but is deleted when you close the page on that Website or after a short time. Persistent cookies allow us to remember your preferences and settings when you use the Website and/or participate in any Course in the future.
  2. Disabling Cookies: The use of the cookies described above improves the functionality of our Website and your experience of using them. If you do not want these cookies to be served on your device, you are able to disable them by changing the settings on the Website or on your device. Please note that if you do decide to disable cookies you may not be able to access some of the Website, and some of the features of the Website may not function properly.
  3. Third Party Cookies: Third Party advertisers may place or read cookies on your browser or device when you use the Website and/or participate in our Programme. This Policy is applicable only to the use of cookies by Created and does not cover the use of cookies by any third parties (including advertisers or social media companies).
  4. More information: To find out more about how cookies work, how to manage and delete them and to see which ones have been set please visit www.aboutcookies.org or www.allaboutcookies.org.

 

Created uses cookies and similar technologies in the following ways when you use the Website:

Cookie Type Purpose Further Information
Google Analytics

 

 

Created uses Google Analytics cookies to collect anonymous information about how visitors use the Website, which Created uses to help improve its services. Google Analytics
Hotjar Created uses Hotjar to collect information about how visitors use the Website and collate user feedback so that we can improve our Website functionality and user experience. Hotjar overview
Hubspot Cookies These are used to track certain user behaviour when visitors use the Website. Hubspot Overview
Other Cookies

 

Cookies are used by our third party service providers YouTube and Sound Cloud. These are used to track how users interact with the Website, which Created uses to help improve its services Sound Cloud Overview

 

8. Exercising your rights: You can contact us using the details set out in Clause 9 below if you wish to: (i) access a copy of the personal data that we hold about you; (ii) correct any items of personal data that we hold about you; and/or (iii) have any items of personal data that we hold about you erased or object to our processing of such items of personal data.

9. Created Details: If at any time you would like to contact Created about your views on this Policy or any enquiry relating to your personal information, you can do so by sending an e-mail to us at [email protected] or write to us at “Data Protection Query, Created Education Ltd Huckletree, Media Works, 191 Wood Lane, London W12 7FP”. You also have the right to make a complaint to the ICO by contacting them at any time.